Improving Service Delivery and Functional Efficiency at the Department of Foreign Affairs and Trade (DFAT)

Improving Service Delivery and Functional Efficiency at the Department of Foreign Affairs and Trade (DFAT)
The Department of Foreign Affairs and Trade (DFAT) has gone through substantial change, following machinery of government changes and the integration of AusAID into the department’s unified corporate structure in 2013. In this presentation from Finance Transformation 2016,  Paul Wood Chief Finance Officer, Corporate Management Group at DFAT, explores how DFAT is endeavouring to improve their functional efficiency and improve the delivery of services onshore, as well as to their 100 decentralised posts overseas, across 80 different countries. Paul also shares how DFAT is implementing a range of red-tape innovation techniques, and their interest in becoming a shared services provider for other government agencies in Australia, including:
  • The challenges of integrating over 1,000 former AusAID staff into the department and integrating all related human resources, property services, and financial policies and systems
  • How to improve functional efficiency and service delivery both onshore and offshore
  • Reducing internal red-tape and streamlining processes to create new opportunities
  • Preparing to become a shared services provider for government – looking into the true cost of service delivery in order to develop pricing and costing models for other departments

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