Evaluating obtained metrics are certainly valuable to all organisations. However, unless you have a clear idea of which metrics your FSSO departments should track and analyze, valuable data will go unused, equating to unnecessary waste in both labour costs and untapped resources. To ensure your FSSO is maximising its business intelligence, you must develop a metrics analytics end-to-end management plan.
Join this workshop for insights on:
l Discuss the most common metrics to measure and if they are indeed the proper metrics your FSSO should track, and if not, what metrics would be of most use to your organisation
l Examine metric analysis strategies that provide impactful data collection and improved service expectations and deliverables, such as scorecard, surveys, and more
l Explore innovative technologies to streamline data collections and analysis, such as dashboard reporting and data visualization